Senior Service Designer — Public Sector Systems & Digital Governance

Systems that hold under pressure.

I'm Jess, a Service and Systems Designer working across complex public sector environments — aligning policy, operations and digital infrastructure to deliver resilient, scalable outcomes.

View selected work →
Currently — North East Lincolnshire Council Open to select projects
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About / Index

I design and stabilise large-scale service systems — aligning policy, operations and digital infrastructure to deliver resilient, scalable outcomes.

My work spans regulatory transformation, digital platform governance and inclusion strategy, embedding structured delivery models, prioritisation frameworks and evidence-led decision making. I operate at the intersection of organisational design, service architecture, business design and digital infrastructure.

Always open to projects and ideas.

Education

Bachelor of Arts (Hons)

Business Design — Istituto Europeo di Design, Barcelona

First Class Honours

 

Bachelor of Arts, Honours

University of British Columbia, Vancouver

Connect on LinkedIn ↗ info.jessicaissa@gmail.com ↗
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Selected Work

03 / Capabilities

Service Blueprint — Systems Mapping — Operating Model Design — Agile Delivery — Digital Transformation Strategy — WCAG Implementation — Design Systems — User Research & Testing — Stakeholder Communication