Information



Jessica Issa
Contact
LinkedIn


I’m Jessica, a Service and Systems Designer working across complex public sector environments.

I design and stabilise large-scale service systems - aligning policy, operations and digital infrastructure to deliver resilient, scalable outcomes.

My work spans regulatory transformation, digital platform governance and inclusion strategy, embedding structured delivery models, prioritisation frameworks and evidence-led decision making.

I operate at the intersection of organisational design, service architecture, business design and digital infrastructure.

Always open to projects and ideas.



C.V. 



Education
Bachelor of Arts (HONS),Istituto Europeo di Design, Business Design, Barcelona, First Class Honours
2022

Bachelor of Arts, University of British Columbia, Honours Vancouver, Canada
2018

Employment  North East Lincolnshire Council
Organisation and Service Design
UK
2025 – 2026
Regulatory systems transformation, digital governance, inclusion strategy, operating model design

GTB
Lead Brand & UX Designer
Dubai / Remote
2018 – 2024
Digital platform design, CMS architecture, pricing strategy, delivery operations, cross-market rollout

Moora Foods
Strategic Consultant – Corporate Transformation
Dubai
2022 – 2023
Organisational restructuring, stakeholder alignment, M&A readiness, internal communication systems

Mango
Retail Service Designer
Barcelona
2023
Experiential retail pitch, digital campaign assets, concept rollout

SEAT
Service & Experience Designer
Barcelona
2022
App interface, user flow design, early-stage prototyping

Aerovista
Web Designer (Remote)
2021
Website redesign, content flow, visual refresh for aviation provider

Skills Service Blueprint
Systems Mapping
Operating Model Design
Agile Delivery & Sprint Facilitation
Digital Transformation Strategy
WCAG Implementation
Design System Management
User Flow Mapping
Wireframing & Prototyping
Mobile UX Design
User Research & Testing
Cross-Platform Rollout
Stakeholder Communication
Content Architecture
Figma & Adobe CC
Webflow, Notion, CMS Platforms


Last Updated 01.02.2026